Terms and Conditions
Welcome to Convey! We're delighted to have you here. Before you embark on your journey with us, we ask that you carefully read and understand our General Terms and Conditions. By using our website, purchasing our products, or engaging with our services, you agree to abide by the following terms:
1. Acceptance of Terms: By accessing and using our website, you acknowledge that you have read, understood, and agree to comply with these General Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website and services.
2. Product Information: While we make every effort to ensure the accuracy of product information, including descriptions, pricing, and availability, we reserve the right to correct any errors or omissions. Product images are for illustrative purposes only, and actual products may vary slightly.
3. Order Process: Placing an order with Convey signifies your intent to purchase the selected items. Orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase.
4. Shipping and Delivery: Please refer to our separate Shipping & Delivery policy for details on delivery times for crafted products and services. Customers are responsible for providing accurate shipping information, and additional charges may apply for address corrections.
5. Returns and Exchanges: For information on returns and exchanges, please refer to our dedicated Returns & Exchanges policy. We strive to address any concerns promptly and fairly.
6. Intellectual Property: All content on our website, including text, images, graphics, and logos, is the property of Convey and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our explicit permission.
7. Privacy Policy: We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website and services, you consent to the practices described in our Privacy Policy.
8. Service Delivery Agreement: For our digital services, a separate Service Delivery Agreement will be established, detailing the scope, timeline, and terms of our engagement. Any conflicts between the General Terms and Conditions and the Service Delivery Agreement shall be resolved in favor of the latter.
9. Modification of Terms: Convey reserves the right to update, modify, or change these General Terms and Conditions at any time. We encourage you to review this page regularly for updates.
10. Contact Us: If you have any questions, concerns, or require clarification regarding our terms and conditions, please reach out to our customer support team at payments@convey-home.com.
Thank you for choosing Convey. We look forward to illuminating your spaces and empowering your business!