Shipping & Delivery

Crafted with Care, Delivered with Precision

At Convey, we believe in delivering not just products and services but an experience that reflects our commitment to quality and craftsmanship. Here's what you need to know about our shipping and delivery processes:

Craftsmanship Products:

For our meticulously crafted custom lamps, each piece is a work of art, created with precision and care. As such, the crafting process takes time. Our craftsmen devote 10-30 business days to ensure every detail is perfect before your custom lamp is ready for its journey to your space.

Once crafted, your custom lamp will be carefully packaged to protect its integrity during transit. Please allow for this production time when placing your order, and rest assured that the result will be a unique piece that illuminates your space with unparalleled beauty.

Service Delivery:

For our Google Ads services and other digital offerings, the delivery timeline is a collaborative effort. We believe in tailoring our services to meet the unique needs and goals of each client. Therefore, the delivery schedule for our services is to be agreed upon in advance.

Before embarking on your digital journey with us, we will discuss and establish a timeline that aligns with your business objectives. This ensures that our Google Ads campaigns and other services are not only effective but also delivered in a manner that suits your business strategy and growth plans.

Our Commitment:

  • Communication: Throughout the process, we maintain open lines of communication. You'll be informed about the progress of your custom lamp or the timeline for our digital services every step of the way.

  • Quality Assurance: Whether it's a handcrafted lamp or a strategic Google Ads campaign, quality is our priority. We take the time needed to ensure that what we deliver exceeds your expectations.

  • Customer Satisfaction: Your satisfaction is paramount. If you have any questions or concerns about the shipping or delivery process, our customer support team is here to assist you.

At Convey, our commitment to excellence extends from craftsmanship to service delivery. We appreciate your understanding and patience as we work diligently to bring you the best in both products and digital solutions. Illuminate your spaces and elevate your business with Convey.